Monday to Friday, 9:00am–5:00pm AEST. Outage or urgent issue? Email us and mark it urgent.
Common questions
Everything venues usually ask before switching to KokiPOS.
How do I get help fastest?
Email support@kokipos.com or send a message using the form above. Include your business name and a short description of the issue, and we'll reply within one business day.
I'm switching from another POS — can you help me move?
Yes. We help you import your menu from a spreadsheet, pair your devices and terminals, and onboard your team. Tell us what you're using today and we'll map out the switch.
Does KokiPOS keep working if the internet drops?
Yes. The tablet POS keeps taking orders offline and syncs automatically once your connection returns, so a dropout never stops service.
How do I change my plan or update billing?
Email support@kokipos.com and we'll help you upgrade, downgrade or update your billing details. There are no lock-in contracts on standard plans.
How do I report a bug or an outage?
Email support@kokipos.com with the device, a description and a screenshot if you can. For suspected outages, mark your email urgent so we can prioritise it.
Not set up yet?
Start on the Free plan and take your first order in minutes — no card required.
